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Customer Feedback Programs: The Social Media Advantage
Customer feedback programs are effective tools to learn how your customers perceive your business and provide you with feedback for improvements, but it doesn’t come without limitations; response...
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Net Promoter Score & Social Media: A Happy Couple
Many companies utilize Net Promoter Score to analyze their customer base. If you’re not familiar with Net Promoter Score, it’s very simple. By asking customers one simple question – How likely would...
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3 Ways to Use Social Media To Gauge Your Customer Feedback Program
Customer feedback programs can be an incredibly useful tool to help businesses maintain a strong customer experience. But, if it’s not used properly, then you’re not getting the information you need...
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